Durham-based Constella Group (www.constellagroup.com) will team up with British company Pearson Government Solutions (www.pearsongov.com) to provide a bundled call center plan for the Centers for Disease Control and Prevention. As part of the seven-year contract, Constella will run the CDC hot lines and be in charge of information services to other companies. All of the CDC hot lines will be routed to a single call center, creating a much more streamlined and efficient customer service process.
Constella Group provides health and biomedical research data, mostly to government agencies. To fulfill the contract, Constella expects to add as many as 20 employees to its current roster of 750. The company was named the #1 fastest growing private company in the Triangle in 2004.
Constella Group is a CED Member.